Registered with the Information Commissioners Office - Z3486147

Savoy House, Savoy Circus, 78-80 Old Oak Common Lane, London. W3 7DA

Proud members of World Association of Professional Investigators

Registered in England, Company No 7262703

General Terms & Conditions

 

Carlton Huxley Limited is registered in England & Wales Company No 07262703 and our regular place of business is Savoy House, Savoy Circus, 78 - 80 Old Oak Common Lane, London, W3 7DA.

 

Before we accept a case you will be asked to provide with basic information in order to enable us to carry out a free case review.  If we are of the opinion you have a valid case and we believe we can give value and meaningful assistance we will as you to sign a consulting agreement and letters of authorising us to act on your behalf.  Carlton Huxley do not make any promise or guarantee regarding the outcome and it is understood that Carlton Huxley Ltd acts on best endeavours basis.

 

In  signing the agreement you will agree to comply with anti corruption and bribery policies and procedures and or the Bribery Act 2010 and will be required to act promptly at all times and provide us with all relevant information and documents and that a failure to do so may result in the Consultants having to terminate the agreement without refund.

 

The Carlton Huxley undertake to explore all avenues that are reasonable and lawful in order to resolve the Client’s issues.  Carlton Huxley Ltd will communicate with all relevant parties, witnesses and institutions using such methods they deem most suitable and beneficial as the circumstance at the time dictate.  In some instances enquiries and communications will be by writing, which includes emails, whilst in some cases by personal interview.

 

Carlton Huxley Ltd cannot guarantee or be held responsible if third parties, witnesses or institutions refuse to cooperate or communicate with them and will liaise with the police and other such law enforcement agencies if deemed necessary and appropriate or if so requested by such agencies or the client.

 

Carlton Huxley Ltd cannot guarantee or be held liable for the accuracy of information obtained from third party sources although every endeavour will be made by the Consultants to make sure that the information received and passed on to the Client is accurate and correct.

 

Fees and Expenses

 

Our standard hourly rate is £250 per hour plus expenses and expenses incurred are charged as incurred with a 17% administration charge. However as all cases are different and the requirements of the clients vary Carlton Huxley will  provide you with an initial estimate of costs before we commence a case and or in some circumstances will work to a fixed fee.

 

At the time of signing of the consultancy agreement the client will pay an agreed sum as a retainer. The retainer is non refundable unless cancelled within 1 calendar  of the payment being received in Carlton Huxley’s account.

 

The retainer shall pay the Consultants fees and any travelling and other reasonable expenses incurred by them in the proper performance of their duties. Should the work require to be carried out by the Consultants be such that the retainer paid is insufficient for further work to be undertaken then the parties shall agree a further payment to be paid before that further or subsequent work is undertaken; and in default of payment the agreement shall be terminated forthwith and the work, documentation and reports so far completed shall remain the property of the Consultants.

Credit card payments will incur a 4% administration fee.

 

Privacy Policy

 

We do not store credit card details nor do we share customer details with any 3rd parties.

To see our Privacy Policy please click

 

Cancellation Policy

 

At any time before the consulting agreement is signed and the initial payment is received by Carlton Huxley either we or the client may cancel the engagement without charge or liability. 

 

If the client wishes to cancel within 1 calendar days of the agreement being signed and payment credited to the account of Carlton Huxley they may receive a full refund minus bank charges. 

 

Due to the Carlton Huxley deliver policy and the  fact that we carry out a pre case review before taking a case on and signing a consulting agreement, it is presumed that delivery is deemed to be underway at the time the client formally appoints Carlton Huxley Ltd to act for them. 

 

If the client cancels more than 1 calendar days after payment has been made but less than five calendar days Carlton Huxley will refund 50% of the sum paid minus bank charges. 

 

If the cancellation is made after 5 calendar days no refund will be given.

 

Delivery Policy

Due to the fact that we carry out a pre case review before taking a case on and signing a consulting agreement delivery is deemed to be underway at the time the client formally appoints Carlton Huxley Ltd to act for them.  Due to the varied nature of cases it is not possible to set a defined time for how long a case may take, but Carlton Huxley strive to complete all enquires within 90 days, however this does not apply where a case goes to litigation or is passed to a third party such as the police, Crown Prosecution Service or the court system.

 

CONFIDENTIAL INFORMATION AND COMPANY/CLIENT PROPERTY

 

We do not store credit card details nor do we share customer details with any 3rd parties

 

Carlton Huxley Ltd will not use or disclose to any person either during or at any time after their engagement is terminated and any confidential information about the business or affairs of the Client.  This restriction does not apply to any disclosure required by law or any information, which comes into the public domain.

 

Carlton Huxley Ltd undertake to maintain in a secure place all the information obtained in whatever format for a period of three years after the final completion of each assignment.  Information obtained and reports prepared by Carlton Huxley Ltd will remain the property of the Client and will not be offered to any other person or company without the client’s written permission.

 

PUBLICITY

 

Neither Carlton Huxley nor the client will disclose at any time any of the activities or circumstances appertaining to the information gathered to the media or any other third party and any failure to comply with this condition will constitute a termination of the Agreement and the party responsible will forfeit any right or benefit arising from the investigation and may be subject to legal action for a breach of contract for damages and costs.

 

The exception to the above would be where Carlton Huxley are obliged to communicate such information to an appropriate authority on request where failure to communicate such information would lead to serious harm or loss or place the Consultants in breach of any Criminal or Civil Law.

 

DISCLAMER

 

Carlton Huxley Ltd shall not be liable to the Client/Company or to any third party for any damages including but not limited to service interruptions caused by Act of God, power failures or any other circumstances beyond Carlton Huxley Ltd reasonable control, any lost profits, lost savings or special damages arising out of the operation of or inability to provide service; failure of any service provider or any telecommunications carrier or any sub contractor.

 

GOVERNING LAW AND JURISDICTION AND INDEMNITY

 

The terms and conditions shown on this website are for information purposes only and are not binding. The full binding terms and conditions are contained in the signed agreement between Carlton Huxley Ltd and the Client signed by both parties.  The Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of this Agreement. 

 

Carlton Huxley Ltd and the Client acknowledge that the actions or all parties must be conducted lawfully and within the bounds of the Criminal and Civil Law.